*****STARBUCKS ANTI-BIAS WORKSHOP*****
*****A NEW JOURNEY*****
*****BEING COLOR BRAVE*****
*****FACING RACE AND RACISM*****
*****A THIRD PLACE where EVERYONE FEELS WELCOME*****
*****A NEW JOURNEY*****
*****BEING COLOR BRAVE*****
*****FACING RACE AND RACISM*****
*****A THIRD PLACE where EVERYONE FEELS WELCOME*****
*****You're SAFE in STARBUCKS*****
A place of WELCOMING, WARMTH, and INCLUSION FOR ALL...
STARBUCKS OFFICIALS PRESENT NEW POLICY...
EVERYONE IS WELCOME AT STARBUCKS THAT CROSSES THE THRESHOLD...
Starbucks is WAKING UP now and learning more through engaging with dialogue. This journey of listening to understand and going through self-discovery will lead to more understanding and getting past assumptions in customer relations.
Starbucks POLICIES and GUIDELINES and AMBIGUITY are all addressed to help PARTNERS and CUSTOMERS feel welcomed or safe.
STARBUCKS OFFICIALS STATED THEIR NEW POLICY AS FOLLOWS:
In this moment we need both policy and guidelines that will help our partners and ensure our customers feel welcome and safe. Both approaches are equally important. There are several immediate things we are doing on store policy:
Whether a person makes a purchase or not they are welcomed in our spaces. This includes the use of restrooms, cafes, and patios. Regardless of whether a person makes a purchase they will be considered a customer. So partners everyone who crosses the threshold is a customer.
While this is important direction we know some of our stores are complex and dealing with some very challenging situations. For these stores and our partners we need a better approach to ensure partners and customers are safe when there is a disruption. So when a person is using a Starbuck's space we will respectfully request that customers experience our stores in a manner that maintains a warm and welcoming environment by acting legally and ethically, communicating respectfully, being considerate of others, and use the space as intended.
This is going to require true leadership from our store managers and our district managers but basically every partner that proudly wears the green apron.
A great example of what I saw in a store just last week was a customer that had come in over the threshold and was using language that was making some of the other customers uncomfortable. And so our barista walked out from behind the counter and went up to this customer and said, "You're in our store every day, and we love that this is your third place. But from one human to another human, the language you're using is making some of the other customers uncomfortable. So either you have to change your behavior and stay and be part of our third place, or I'm going to have to ask you to leave and you can come back at a later time when you feel like you can be part of our third place. And in fact if you want to go have a seat, I can bring you over a cup of water just to make sure it's a great rest of your day."
That's a good example that I think any barista can do. And it was really just one person to one person, talking one human to one human, addressing the behavior and not the person. And I think all of you do some of that in your stores each and every day....
Starbucks is WAKING UP now and learning more through engaging with dialogue. This journey of listening to understand and going through self-discovery will lead to more understanding and getting past assumptions in customer relations.
Starbucks POLICIES and GUIDELINES and AMBIGUITY are all addressed to help PARTNERS and CUSTOMERS feel welcomed or safe.
STARBUCKS OFFICIALS STATED THEIR NEW POLICY AS FOLLOWS:
In this moment we need both policy and guidelines that will help our partners and ensure our customers feel welcome and safe. Both approaches are equally important. There are several immediate things we are doing on store policy:
Whether a person makes a purchase or not they are welcomed in our spaces. This includes the use of restrooms, cafes, and patios. Regardless of whether a person makes a purchase they will be considered a customer. So partners everyone who crosses the threshold is a customer.
While this is important direction we know some of our stores are complex and dealing with some very challenging situations. For these stores and our partners we need a better approach to ensure partners and customers are safe when there is a disruption. So when a person is using a Starbuck's space we will respectfully request that customers experience our stores in a manner that maintains a warm and welcoming environment by acting legally and ethically, communicating respectfully, being considerate of others, and use the space as intended.
This is going to require true leadership from our store managers and our district managers but basically every partner that proudly wears the green apron.
A great example of what I saw in a store just last week was a customer that had come in over the threshold and was using language that was making some of the other customers uncomfortable. And so our barista walked out from behind the counter and went up to this customer and said, "You're in our store every day, and we love that this is your third place. But from one human to another human, the language you're using is making some of the other customers uncomfortable. So either you have to change your behavior and stay and be part of our third place, or I'm going to have to ask you to leave and you can come back at a later time when you feel like you can be part of our third place. And in fact if you want to go have a seat, I can bring you over a cup of water just to make sure it's a great rest of your day."
That's a good example that I think any barista can do. And it was really just one person to one person, talking one human to one human, addressing the behavior and not the person. And I think all of you do some of that in your stores each and every day....
AWESOME VIDEOS!
YOU GUYS ARE ROCK STARS!
Starbucks president and CEO Kevin Johnson on why we are here today.
https://starbuckschannel.com/thethird...
On May 29, we closed 8,000 Starbucks stores in the United States for four hours—so 175,000 Starbucks partners could come together for a conversation and learning session on racial bias.
This was a foundational step in renewing Starbucks as a place where ALL people feel welcome. Starbucks partners shared life experiences, heard from others, listened to experts on bias and racial anxiety, reflecting on the realities of bias in our society and talking about how all of us can work together to create public spaces where everyone feels like they belong.
Kevin Johnson—Why We are Here Today
https://www.youtube.com/watch?v=hhkqcyTVRZU
Starbucks president and CEO Kevin Johnson and COO Roz Brewer discuss systemic bias with Vivian Phillips followed by a message from Roz & Starbucks EVP Rossann Williams.
https://starbuckschannel.com/thethird...
On May 29, we closed 8,000 Starbucks stores in the United States for four hours—so 175,000 Starbucks partners could come together for a conversation and learning session on racial bias.
This was a foundational step in renewing Starbucks as a place where ALL people feel welcome. Starbucks partners shared life experiences, heard from others, listened to experts on bias and racial anxiety, reflecting on the realities of bias in our society and talking about how all of us can work together to create public spaces where everyone feels like they belong.
Kevin, Roz, Vivian & Rossann—Systematic Bias
https://www.youtube.com/watch?v=Ub_x4JPzVxQ
RELATED LINKS:
http://www.foxnews.com/food-drink/2018/05/30/new-starbucks-training-manual-promotes-becoming-color-brave-speaking-to-customers-one-human-to-one-human.html
The Starbucks Store in Philadelphia where the manager was fired:
https://www.google.com/maps/@39.9477853,-75.1711837,3a,41.6y,320.77h,88.91t/data=!3m6!1e1!3m4!1sEMvaOUhOXeHbuaO7M54cIg!2e0!7i13312!8i6656
Where did Starbucks Manager Holly Hylton go?
https://www.cincinnati.com/story/opinion/2018/05/29/opinion-fired-starbucks-manager-should-hiring-lawyer/643625002/
...developing...
